Mediweed Returns & Refunds Policy

1. If a customer claims an order was not delivered, Mediweed will investigate and attempt a redelivery if necessary. If Mediweed did not make the delivery attempt, the customer will receive a full refund.
2. If there is a quality issue with an order, the recipient should contact Mediweed within 5 days of delivery to request a replacement. No refunds or replacements will be made if Mediweed is not notified within 5 days.
3. Mediweed may reject any questionable or fraudulent orders.
4. If a customer needs to cancel an order, they must do so before the order is dispatched. If the cancellation is received after dispatch, no refund will be issued.
5. Mediweed is not responsible for any orders where the recipient refuses to accept the item, or if the customer over-orders a product by mistake.
6. For international orders, it is the customer’s responsibility to check their customs/import regulations regarding tax, duty, and permitted items. Mediweed will not refund international postage under any circumstances after the package has been dispatched. If a package is returned due to the customer’s actions (such as changing their mind, refusing the delivery, or providing incorrect details), the customer will be responsible for the return postage cost.
7. By purchasing from Mediweed, the customer accepts these conditions.

Overall, this policy aims to ensure that Mediweed provides the best customer service possible while also protecting its business from fraudulent or incorrect orders.

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